We have put together some of the
most common questions about
Footmender. Click and get
answers immediately!
Contact us if you have
any other questions.

CONTACT US

We have put together some of the most
common questions about Footmender.
Click and get answers immediately!
Contact us if you have any other questions.

CONTACT US

What is Footmender?

What is Footmender?

Footmender All in One – product benefits in brief

Patented Footmender All in One has been developed for the treatment of all foot care problems, dry skin, hard skin (calluses), corns and cracked heels (heel fissures), in one single product, as people frequently have all or several of these problems at the same time. You no longer need to buy different products for different ailments, which was previously the case.

Footmender, with its six active ingredients, has several actions besides the emollient action that most frequently comes to mind. Therefore, Footmender replaces foot baths, foot files, exfoliating socks and a range of creams, which means that you do not have to buy several different types of products to treat your dry feet, calluses, corns and cracked heels. One product is all you need!

Footmender comes in a patented user-friendly pump dispenser that makes it easy to apply the recommended amount without the mess.

With Footmender it is easy to apply the recommended amount, once a day.

Thanks to the four reasons mentioned above, we can safely say:
“Now it is easy to have beautiful feet” & “One product is all you need”

The reasons stated above also mean that it is less expensive to treat these problems compared to traditional treatment methods.

Footmender is an approved class IIa Medical Device for treating dry feet, calluses, corns and cracked heels. Footmender meet the requirements for a class IIa Medical Device in accordance with the European Medical Device Legislation. This means that the effects of Footmender is well-documented, and that manufacturing takes place under careful and controlled conditions in accordance with predetermined requirements. Thanks to it’s classification as class IIa Medical Device, Footmender may be used on damaged skin.

What is Footmender All in One Diabetic?

Footmender All in One Diabetic – product benefits in brief

Patented Footmender All in One Diabetic has been specially developed for the treatment of all foot care problems, dry skin, calluses, corns and cracked heels, in one single product, as people frequently have all or several of these problems at the same time. You no longer need to buy different products for different ailments, which was previously the case.

Footmender Diabetic, with its eight active ingredients, also has several actions besides the emollient action that most frequently comes to mind. Therefore, Footmender Diabetic replaces foot baths, foot files, exfoliating socks and a range of creams, which means that you do not have to buy several different types of products to treat your dry feet, calluses, corns and cracked heels. One product is all you need!

Footmender Diabetic comes in a patented user-friendly pump dispenser that makes it easy to apply the recommended amount without the mess.

With Footmender Diabetic it is easy to apply the recommended amount, once a day.

Thanks to the four reasons mentioned above, we can safely say:
“Now it is easy for Diabetics to have beautiful feet” & “One product is all you need”

The reasons stated above also mean that it is less expensive to treat these problems compared to traditional treatment methods.

Footmender Diabetic is an approved class IIa Medical Device for treating dry feet, calluses, corns and cracked heels. Footmender Diabetic meet the requirements for a class IIa Medical Device in accordance with the European Medical Device Legislation. This means that the effects of Footmender Diabetic is well-documented, and that manufacturing takes place under careful and controlled conditions in accordance with predetermined requirements. Thanks to it’s classification as class IIa Medical Device, Footmender Diabetic may be used on damaged skin.

What company produces Footmender?

The company that produces Footmender is Auxilium Cura Innovatio AB.
Contact information:
Auxilium Cura Innovatio AB
Birger Jarlsgatan 15
111 45 Stockholm
Phone: +46 (0)8-614 58 00
Email: info@footmender.co.uk

How do I treat my feet with Footmender?

Treat once a day with two pump strokes of the pump dispenser per foot for a period of one to three weeks. Rub in Footmender for at least one minute, preferably in the evening for practical reasons. After treatment, allow Footmender to be completely absorbed into the skin. If the problem is severe, a course of treatment as outlined above should first be undertaken in order to achieve complete healing.

The length of treatment depends on how severe the problems are when the treatment is started and on the degree of healing desired. After just one treatment you can often see a visible improvement, and with each subsequent day of treatment you will see an improvement in the results.

Once the course of treatment is complete, we recommend switching to a program of maintenance therapy to maintain the good results that have been achieved. Without maintenance therapy there is a risk of recurrence. An appropriate treatment interval is 1-2 times per week on each foot.

Are there any side effects or occasions when I should not use Footmender?

Footmender All in One and Footmender All in One Diabetic must not be used if you are allergic or hypersensitive to any of the ingredients contained in the product. In isolated instances, Footmender and Footmender Diabetic may cause temporary burning or stinging, especially if the skin is damaged or cracked. This discomfort is not harmful and may be due to the product’s low pH level. Otherwise, there are no known side effects. Footmender and Footmender Diabetic have no known contraindications, i.e. instances when the product should not be used. Footmender and Footmender Diabetic can be used by pregnant and breastfeeding women.

Contact a medical professional if you have recurring or prolonged problems with your feet.

What does Footmender All in One contain?

Aqua, Urea, Sodium Lactate, Lactic Acid, Tartaric Acid, Glycolic Acid, Panthenol, Glycerine, Methyl Methacrylate Crosspolymer, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Butyrospermum Parkii Butter, Octyldodecanol, Behenyl Alcohol, Simmondsia Chinensis Seed Oil, Caprylyl Glycol, Squalane, Menthol, Polyacrylate-1 Crosspolymer, Retinyl Palmitate, Sodium Gluconate.

Footmender All in One has a refreshing scent of menthol and contains no perfume. Thanks to its unique formula, Footmender does not contain any preservatives. Footmender All in One is cruelty free and does not contain ingredients derived from animals.

What does Footmender All in One Diabetic contain?

Aqua, Urea, Sodium Lactate, Lactic Acid, Tartaric Acid, Glycolic Acid, Panthenol, Glycerine, Methyl Methacrylate Crosspolymer, PEG-20 Methyl Glucose Sesquistearate, Methyl Glucose Sesquistearate, Butyrospermum Parkii Butter, Octyldodecanol, Behenyl Alcohol, Simmondsia Chinensis Seed Oil, Saccharide Isomerate (Pentavitin ®), Hyaluronic Acid, Caprylyl Glycol, Squalane, Polyacrylate-1 Crosspolymer, Retinyl Palmitate, Citric Acid, Sodium Gluconate.

Footmender Diabetic contains no perfume. Thanks to its unique formula, Footmender does not contain any preservatives. Footmender Diabetic is cruelty free and does not contain ingredients derived from animals.

What do you mean when you state that Footmender is a medical device?

Footmender and Footmender Diabetic meet the requirements for a class IIa Medical Device according to European legislation regulating medical devices. This means that the effects of Footmender and Footmender Diabetic are well-documented, and that manufacturing takes place under careful and controlled conditions in accordance with pre determined requirements. Thanks to their classification as class IIa medical devices, Footmender and Footmender Diabetic may be used on damaged skin.

We are certified according to ISO 13485 and apply the principles of ISO 14971 for Risk Management.

Have any studies been carried out on Footmender?

Yes, there have.
In a published study, where the design and implementation were pre-approved by the Medical Products Agency, Footmender has demonstrated very good results in treating dry skin, calluses and cracked heels.

Questions about Footmender’s packaging

How long does Footmender All in One last?

A 100ml container contains approximately 25 treatments. Based on a one-week treatment course followed by maintenance therapy once or twice a week, it will last for four months or two and a half months, respectively.

How long does Footmender All in One Diabetic last?

A 150 ml container contains approximately 37 treatments. Based on a two-week treatment course followed by maintenance therapy once or twice a week, a pack of Footmender will last around five and a half months or two and a half months, respectively.

Footmender comes in a patented pump dispenser. What do you mean by that?

Footmender comes in a patented airless pump dispenser. This is a modern technology to protect innovative and advanced preparations in the best manner possible. Thanks to the patented airless pump dispenser and the unique composition of the product, no preservatives are needed. The pump dispenser enables accurate application of the recommended amount and the entire content may be pumped out and used. It is easy to use and causes no mess. And it is easy to take with you in a bag.

How do I store Footmender and what is its shelf life?

Footmender’s shelf life is indicated by an expiry date on the packaging. This date applies to both opened and unopened products. Store out of reach of children and at room temperature.

Questions about purchasing Footmender

Where can I purchase Footmender?

You can purchase Footmender All in One and Footmender All in One Diabetic on www.footmender.co.uk

What are Footmender’s Terms & Conditions?

Terms and Conditions
Welcome to shop Footmender via our e-commerce. We want it to be as easy and convenient as possible to buy Footmender. Here we have collected all information regarding purchase, payment, deliveries and returns. If you need more help or have questions, our customer service is available via the contact form.

How to shop
Here’s a brief description of the steps you go through when shopping: Select the number of packages of Footmender you are interested in buying and click the order button. You are now moving to the payment page. On the payment page, select the payment method and follow the instructions given on the chosen payment method. When done, press the order button to finish your purchase. The box for purchase terms will also need to be ticked in. After the purchase is complete, you will receive an order confirmation that your order has been made via the email address you entered in the order. Please check that everything is correct. You’re welcome to contact our customer service should you need assistance. Click here to contact customer service. Please note that the confirmation shows that we received your order but not that it was handled and dispatched. Deliveries are made with with APC.

The price
The price of Footmender is quoted in GBP and is inclusive of VAT.

Certificate
You must be 18 years or older to shop on Footmenders e-commerce.

Return Policy
You always have 14 days of withdrawal and this applies to unbroken packaging of the product. See the returns section for more information about replacements and returns.

Personal data
When ordering Footmender, all personal information is handled in a correct, secure and controlled manner so that your information can not be read by unauthorized persons. When you place your order with us, you must provide your personal information such as name, address, phone number and e-mail address. In cases where you choose to pay via invoice, you must also enter your social security number.
In connection with your registration and ordering, you agree that we store and use your information in order to fulfill transportation, payment and billing according to our data protection policy. Your personal information must be forwarded to our payment broker DIBS, our invoice partner Klarna and our logistics partner in order to fulfill their commitments. You are entitled to get a copy of the information we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected. You are always entitled to request that information about you be deleted without any special reason. We comply with the General Data Protection Regulation (GDPR) and the personal information provided on purchase is used only to administer your purchase. Your personal information will never be disclosed to third parties.

Payment
Shopping on Footmenders e-commerce is simple and secure. You can always find a payment method that suits you. You can choose to pay by card or invoice. Learn more about the different payment options below.
We cooperate with DIBS for handling card payments. DIBS is PCI certified and meets banks and card issuers’ high security requirements. The security requirements are very high and DIBS systems have been built in accordance with the banks’ requirements. This means that you can be sure that you are connected to the DIBS server, and that none other than DIBS can see your information. In communication with banks, DIBS uses the security systems that banks use.

Cards
You can choose to pay by Visa, Mastercard, American Express, Maestro or Visa Electron. No extra charge is charged on card payment.

Invoice
You can choose to pay against invoice. Then you receive your order from Footmender before you pay. We collaborate with Klarna who manages our invoices. The invoice is sent to the e-mail address you used when you placed the order. The invoice must be paid within 14 days of the order date. If payment is not received within this time three reminders are sent to you before your invoice is passed to a credit service for collection at which point an external fee for processing will be added. For your own safety, purchase with invoice is only delivered to your national postal address.

If a return is made, Klarna should be contacted to avoid reminders being sent out. Please note that your invoice must be paid even if your delivery is subject to complaint. When the complaint is processed, refund will be made. If you have questions about your invoice, want to cancel the invoice due to a return or temporary change of invoice expiration date, you can do it via Klarna’s webpage www.klarna.com/uk/customer-service. You can also contact Klarna by e-mail customer.service@klarna.co.uk or reach Klarna’s customer service by phone +44 (0)20 300 508 33. Opening hours Mon-Sat 09:00-18:00. When using Klarna as payment method, your national postal address will automatically be updated and can not be changed. Never accept a purchase with the wrong address. The address is retrieved from Klarna’s register and if the address is incorrect, you can contact Klarna. In that case, they will update their address register and it will show directly on the purchase page.

Delivery freight
When placing a Footmender order, no shipping is charged, the item is delivered to you at no cost. No matter how many packs of Footmender you buy, it’s completely free of shipping charge.

Delivery time
Delivery time is usually 1-3 weekdays. Orders received before 13:00 are normally sent the same day. There are remote locations that do not have daily service, this may lead to longer delivery times. If you have not received your order, please contact our customer service. Click here to contact customer service.

Mode of delivery
Your package is sent with APC to your mailbox. You cannot select or change the delivery point. Be careful when ordering and enter the correct address and zip code. When ordering with Klarna as payment method, your national postal address will be automatically displayed. This can not be changed. Never accept a purchase with the wrong address. The address is retrieved from Klarnas register and if the address is incorrect, you should contact Klarna at customer.service@klarna.co.uk or phone Klarna’s customer service at +44 (0)20 300 508 33. 33. In that case, they will update their address book and it will change directly on the purchase page.

Force Majeure
Events such as war, natural disaster, strike, governmental decision or other events beyond Footmender’s control, which could not reasonably be foreseen, should be attributed to Force Majeure, which means that Footmender is exempted from the obligation to fulfill entered agreements.

Return Policy
You have 14 days right to withdraw your purchase from when you receive your order. When returning a product, the seal on the transport box must not be broken.

Return to stock
You stand for the cost of the return. Footmenders outer box must be undamaged and no sticker labels or tape may be placed directly on the package. Customer service should be contacted before a return, and you must indicate reason for return. Click here to contact customer service. You are responsible for the product until it reaches our warehouse. If you have questions about returning an order, contact customer support by phone number above and we will be happy to help.

Upon return, a refund is made to the same card or bank account as the original payment was made from. We shall, if you have exercised your right of withdrawal, pay back what you have paid for the item as soon as possible or within 30 days from the date we received the item.

If your payment method is a Klarna invoice, you should not pay your invoice. You should contact Klarna and inform that you returned your goods to avoid invoice reminders and/or that your invoice is passed to a credit service. The easiest way to contact Klarna is via their webpage www.klarna.com/uk/customer-service. You can also contact Klarna by e-mail customer.service@klarna.co.uk or reach Klarna’s customer service by phone  +44 (0)20 300 508 33. Opening hours Mon-Sat 09:00-18:00. When using Klarna as payment method, your national postal address will automatically be updated and can not be changed. Never accept a purchase with the wrong address. The address is retrieved from Klarna’s register. If the address is incorrect, you should contact Klarna. In that case, they will update their address register and it will show directly on the purchase page.

Complaints
Footmender is responsible for the delivery of goods that are delivered in a defective condition. Should Footmender be faulty or incorrect when it arrives at you, please contact our Customer service before returning the product. Click here to contact customer service. Defective, faulty or incorrect goods shall be notified within a reasonable time of the discovery of the damage. Any damage should be noted when Footmender comes in your mailbox or at extradition. Defective, faulty or incorrect goods is treated the same way as other complaints. In case of a valid complaint, a refund will be made and any shipping charges associated with the purchase will be refunded. Please attach a picture. Footmender complies with the Distance Trade Act.

Who do I contact if my Footmender order does not arrive?
If you have not received your Footmender order, please contact Customer service. Click here to contact customer service.

Contact Information
Auxilium Cura Innovatio AB
Birger Jarlsgatan 15
111 45 Stockholm
Sweden
VAT: SE559083125001
Tel: +46 (0)8 614 58 00
www.footmender.co.uk
info@footmender.co.uk

How and when will Footmender be delivered?

Delivery
Shipping costs
All Footmender products are delivered free of charge. No matter how many packs of Footmender you buy, there is no shipping charge.

Delivery time
Delivery time is normally 1-3 business days. Orders received before 13:00 are normally dispatched on the same day. In remote locations that do not have a daily service, delivery times will be longer. If you have not received your products, please contact our customer service department. Click here to contact customer service.

Mode of delivery
Your package will be delivered with APC to your mailbox. You cannot select or change the place of delivery. Be careful when ordering and enter the correct address and postal code. When ordering with Klarna as payment method, your national postal address will be automatically displayed. This can not be changed. Never accept a purchase with the wrong address. The address is retrieved from Klarnas register and if the address is incorrect, you should contact Klarna at customer.service@klarna.co.uk or phone Klarna’s customer service at +44 (0) 20 300 508 33. Opening hours Mon-Sat 09:00-18:00. In that case, they will update their address book and it willrespon change directly on the purchase page.

Complaints
Footmender is responsible for the delivery of goods that are delivered in a defective condition. Should Footmender be faulty or incorrect when it arrives, please contact Customer service before returning the product. Click here to contact customer service. A defective order shall be notified within a reasonable time of the discovery of the damage. A defective order is treated in the same way as other complaints. In case of a valid complaint, no refund will be charged and any shipping charges associated with the purchase will be refunded. Please attach a picture. Footmender complies with the Distans Trade Act and the recommendations of the Swedish Public Advertising Board.

Delivery method
Your package with APC to your mailbox. You cannot select or change the place of delivery.

The package
When placing your order please make sure to enter the correct address and postcode. When you choose Klarna as your payment method, your registered address will be displayed automatically. This cannot be changed. Never approve a purchase with an incorrect address. The address is retrieved from Klarna’s database and if the address is incorrect, you can contact Klarna at customer.service@klarna.co.uk or phone Klarna’s customer service at +44 (0)20 300 508 33. Opening hours Mon-Sat 09:00-18:00. They will update their address database and it will appear immediately on the purchase page.

Uncollected packages
Your package will remain at the delivery point for 14 days. If the package is not collected, shipping and handling costs of £ 15 will be charged.

Force Majeure
Events such as war, natural disasters, strikes, government decisions or other events beyond Footmender’s control, which could not reasonably have been foreseen, shall be attributed to Force Majeure, which means that Footmender is exempted from the obligation to fulfil any agreements entered into.

What do I do when returning goods/making a complaint?

Returns/Complaints

Right of withdrawal
You have 14 days from the date you received your Footmender products to return your order. When returning your Footmender products, the seal on the box the goods where sent in must not be broken.

Returns
The customer bears the cost of returning the goods. The box the Footmender products were sent in must be repackaged and no labels or tape must be attached directly to the package. Contact our customer service before returning goods. Click here to contact customer service. Please state the reason for returning the goods. You are responsible for the product until it reaches our warehouse. If you have any questions about returning goods, contact our customer service department on the phone number provided above and we will be happy to help. After the goods have been returned, a refund will be made to the same bank card or bank account from which the original payment was made. If you exercised your right of withdrawal, we shall refund what you paid for the item as soon as possible or within 30 days from the date we received the item. If your chosen payment method was Klarna invoice, you do not have to pay your invoice when returning goods. When returning goods, please contact Klarna and inform them that you have returned the goods to avoid receiving a payment reminder and incurring a reminder fee on your invoice. Contact Klarna at customer.service@klarna.co.uk or phone Klarna’s customer service at +44 (0)20 300 508 33.

Complaints

Footmender is responsible for the delivery of goods that are delivered in a defective condition. Should Footmender be faulty or incorrect when it arrives at you, please contact our Customer service before returning the product. Click here to contact customer service. Defectived, faulty or incorrect goods shall be notified within a reasonable time of the discovery of the damage. Any damage should be noted when Footmender comes in your mailbox or at extradition. Defective, faulty or incorrect goods is treated the same way as other complaints. In case of a valid complaint, no refund will be charged and any shipping charges associated with the purchase will be refunded. Please attach a picture. Footmender complies with the Distance Trade Act.

Who do I contact if my footmender order does not arrive?
If you have not received your Footmender order, please contact customer service. Click here to contact customer service.

Who do I contact if my Footmender order does not arrive?

If you have not received your Footmender order, please contact customer service. Click here to contact customer service.